Project: Cultural Enterprise Office Annual Impact Reports
Service Area: Social Impact Measurement
Client: Cultural Enterprise Office
Duration: Annual and ongoing

The Brief

Cultural Enterprise Office (CEO) supports creative micro-businesses and practitioners to get started, to grow and develop. It enables creatives to learn more about sound business principles and build the skills and knowledge they need to succeed. It does this by providing tailored information and advice, as well as events, workshops, training and networking opportunities. As an agency committed to continual learning and improvement, CEO has formed a long-term partnership with Social Value Lab, leading to the production of a series of Annual Performance and Impact Reports.

Our Inputs

Each year Social Value Lab works with Cultural Enterprise Office to:

  1. Collate and analyse the performance information routinely collected by CEO.
  2. Fill important gaps in evidence to help better understand CEO’s impact.
  3. Administer the annual CEO Client Survey, which goes out to over 2,000 creative micros and practitioners each year.
  4. Canvas the views of important internal and external stakeholders to identify key learning about the current position and future direction of CEO.
  5. Produce an annual document that tells the story CEO’s work and impact.

The Results

Each year the data we gather is presented in an engaging and visual style. The evidence helps CEO to check continuing client satisfaction and reveal the difference it makes in strengthening creative practice, fostering entrepreneurial capacity, developing financial resilience, increasing turnover, and creating jobs. The evidence has been shared far and wide, enabling CEO to continually demonstrate and deepen its impact.

Some Feedback

“Social Value Lab is an important partner of Cultural Enterprise Office. Producing our Annual Performance and Impact reports has helped us to reflect on our progress and identify where we have most impact on the creative industries. Also, producing external evaluations of our bespoke programmes has delivered insights and learning into what we need to do to continue to develop and fine-tune our work. Clear, engaging and invaluable reporting for our team, our clients, and our stakeholders.”

Lynn Morrison, Cultural Enterprise Office


You can download the first full CEO Performance and Impact Report here and check out the latest impact information and learning from CEO here.