Project: Third Sector Capacity and Readiness to Respond
Service Area: Social Research
Client: Social Care Ideas Factory
Duration: 4 months
Social Care Personalisation: A Third Sector Perspective

The Brief

Social care services are faced with major demographic changes, a challenging financial climate, and rising expectations about citizen choice and control. Glasgow Social Services has responded by pursuing a planned implementation of Self-Directed Support (SDS) arrangements (‘Personalisation’) across social care groups since late 2010. With national legislation now driving the roll out of SDS across the country, Social Value Lab was asked to help take stock of progress, examine the implications facing third sector providers, and assesses their readiness and capacity to respond to the agenda.

Our Inputs

The team at Social Value Lab carried out a major survey of third sector social care organisations active in providing care and support to the population of Glasgow. The survey was designed in December 2011, with input from representatives of the Social Care Ideas Factory (SCIF), Scottish Government and Glasgow City Council. The survey was conducted during February and March 2012. The survey was administered online and managed, and analysed by Social Value Lab. The survey captured evidence from a representative sample of 71 social care providers.

The Results

The study provided an up-to-date snapshot of the perspectives and circumstances facing social care providers. It helped to ‘take the temperature’ on the big issues involved in the shift to a fully personalised system of delivering care and support. The report has been useful in stimulating debate, furthering knowledge, and guiding improved communication and support for the sector. The research is intended as the first in a series of annual ‘stock takes’ that will provide a regular voice to social care organisations and chart (from a provider perspective) the progress in implementing the national SDS strategy.


Download a copy of the full report here.