The findings of a major evaluation into cancer information and support services has now been published by Macmillan Cancer Support and Glasgow Life.
Conducted by Social Value Lab, the evaluation examines the Cancer Information and Support Drop-in Services in Glasgow’s libraries. This is the largest programme of its kind being funded by Macmillan currently and is seen as a pilot for the UK as a whole.
The programme evaluation considers the progress, effectiveness and impact of the three year set-up phase of this service. This includes:
- the planning and implementation processes followed to establish the programme
- whether the programme objectives were achieved (including undertaking the cultural and organisational change)
- the effectiveness of the volunteer programme, the service quality, the outcomes achieved by volunteers and service users – particularly relating to quality of life
- the effectiveness of the partnership.
This final report draws on evidence relating to programme partnership, process, and early outcomes. The research has been based on an analysis of Glasgow Life monitoring data and a comprehensive programme of fieldwork including interviews, focus groups and surveys involving: strategic partners and stakeholders; operational staff from Glasgow Life (including managers, the programme team and frontline library staff) and associated agencies; volunteers that deliver the service; and a selection of people that have used or been exposed to the service (to understand user experience and outcomes).
The research has been based on an analysis of Glasgow Life monitoring data and a comprehensive programme of fieldwork including interviews, focus groups and surveys involving: strategic partners and stakeholders; operational staff from Glasgow Life (including managers, the programme team and frontline library staff) and associated agencies; volunteers that deliver the service; and a selection of people that have used or been exposed to the service (to understand user experience and outcomes).
The Final Report can be downloaded here.
For further information on programme and project evaluation support contact Jonathan Coburn, Director, Social Value Lab, on 07786 735395 or jonathan@socialvaluelab.org.uk.
